We’ve rounded up some of the most regularly asked questions about KYND and answered them all for you in one place.
Which payment methods do you accept?
Credit and Debit cards (MasterCard, Visa or American Express).
What pricing plans are available?
There are four different pricing plans available for KYND ON, starting from £29.90 per month. You can visit our KYND ON product plans page for more information. To find out more about KYND Start’s bulk pricing or KYND Advisor’s power user discounts please get in touch.
When will I be billed?
KYND ON is billed as an annual subscription. When signing up for KYND ON, you will be billed as soon as your registration process is complete for the full annual amount.
Will my service be automatically renewed?
Yes, at the end of each year your payment agreement will be automatically renewed and you can continue to access your KYND ON service.
I’ve forgotten my log in details – what do I do?
Don’t worry – it happens to the best of us! Please go to KYND’s log in page and you’ll find a handy link called “Forgotten your password”. Click this and follow the simple steps to retrieve and set up a new password for your KYND account.
Handy hint – If you’ve forgotten your username/email address – it will be your company email address i.e. email@example.com. Currently you cannot set up a KYND account with a personal email e.g. Outlook, Gmail etc. for security reasons.
How do I update my profile on KYND?
Currently all KYND needs to be able to run is your email address, and this needs to be validated against your company domains firstname.lastname@example.org and www.example.com to ensure they match.
I can’t verify my KYND account or I haven’t received the email – what do I do?
Have you checked your spam or junk file? Very occasionally these types of email can find their way to one of these files in your mail. Check your trash too just in case, but if you still can’t find it then please email us at email@example.com and we will sort this out for you. No problem!
Can I add multiple company users to our KYND reporting?
No. Not presently unfortunately. But our tech team are hard at work on this for you.
What do the Red High Risks mean?
Am I under attack? Do I need to find an underground bunker? No. It is very normal to see High Risk items when you run the report for the first time – but that doesn’t mean they should be ignored.
These are risks known to KYND (and everyone else) and the “bad guys” could ultimately use these to stop your business from trading. There are many different types of threats within this category and we are on hand to help.
What do the Amber Medium Risks mean?
These aren’t as important as the RED’s – but they certainly need your attention. Think of these as an unlocked back door at your home. You may want to keep it unlocked so the neighbour can come and feed the cat. But on the other hand, you also may want it locked to keep the bad guys away and you weren’t aware the door was open. KYND have knocked on the door – and we are now letting you know so you can decide.
What do the Green Low Risks mean?
We love seeing green – and we hope you do too! This bucket of risks shows you the domains and services that you are using where KYND has found no current issues. Though, that’s not to say these may not change in the near future. From time to time software, services and anything on the internet will need to be updated for security issues. You may have heard of these as security “Patches” or “Updates”. If you own a smart phone you will be used to the frequent updates that are needed to the software. These are important to keep the “baddies” at bay and keep your business trading safely, and with new cyber risks coming to the forefront each day – there’s a real reason why you get those frequent updates.
What do you mean by Your Domains?
We have searched the Internet to find things that are associated with your Internet addresses i.e. www.example.com – pretty neat huh? KYND will even find where employees have used their individual company email address e.g. John.Doe@example.com to register their own personal websites.
What do you mean by Your Services?
Everything we do (like it or not) is on the Internet and/or the cloud in some manner. Personally, you use the Internet to do your online shopping, register for that new hip gym or to transfer sums of money to your better half – your business is no different right? All that personal information floating around in a non-policed place for all the world to see is a pretty worrying thought – we agree! There is no doubt your business will be using some (if not all) of its services over the internet.
What does Your Service Map actually show me?
Your service map will really put into perspective just how small the world is! I’m sure you are wondering why if you are small business in the UK – are your services all over the world? And what the heck am I doing in Venezuela?
Examples of your services could be – overseas software suppliers or servers based in locations anywhere in the globe. Many of us are used to storing our pictures and documents in the cloud, somewhere up in the sky beyond the stratosphere. But the physical information has to be stored somewhere – right? Those beloved cat videos and pictures of your nephew picking his nose are sitting in storage somewhere on Earth – and not necessarily your home country.