Senior Customer Success Manager vacancy [closed]

KYND is a fast-growing Cyber Risk Management company based in London Bridge with offices in Porto, Portugal and Austin, Texas and is on a mission to help every organisation to see, understand and manage the cyber risks that matter to them.

As a Senior Customer Success Manager at KYND, you will lead a team of Customer Success Managers and play a critical role in achieving our mission of making cyber risks simple to see, understand and manage for businesses worldwide. By building strong relationships with our clients, identifying growth opportunities, and ensuring exceptional service delivery, you will directly contribute to our company's success and growth. In addition to managing and mentoring a team, you will have the autonomy to choose the direction of the team, driving innovation and identifying opportunities for growth. If you’re ready to take on this exciting challenge and drive results, apply now.

Core responsibilities:

• Leading and managing a team of Customer Success Managers, ensuring exceptional service delivery, client satisfaction, and team performance

• Developing a comprehensive understanding of clients' businesses, goals, challenges, and expectations for how KYND's services will help them achieve success

• Establishing and maintaining strong client relationships, ensuring clients have a clear understanding of our services and what to expect throughout their engagement

• Ensuring client satisfaction by proactively addressing issues and concerns

• Deepening your knowledge of KYND's services to confidently communicate benefits to clients

• Facilitating effective communication and collaboration between departments involved in delivering our services

• Identifying and pursuing growth opportunities with clients and internal stakeholders

• Tracking success, engagement, and satisfaction metrics to inform our approach and improve service quality

• Collaborating with internal teams, including sales, marketing, and product development

• Providing training and support to clients and team members to ensure effective product and service use

• Seeking opportunities to improve our processes and ways of working to ensure efficient operation and world-class service delivery

• Defining the direction and priorities of the Customer Success team, driving innovation and identifying opportunities for growth

Required:

• Proven experience leading and managing a team, with a track record of driving innovation and identifying opportunities for growth

• Excellent interpersonal and communication skills, with a collaborative and supportive approach to team leadership

• Strong analytical and problem-solving skills, with a focus on delivering results for clients

• Ability to work in a fast-paced, fluid environment, with a positive attitude and a willingness to take ownership and drive change

• Customer-focus: a strong focus on the needs and goals of the client and the ability to build strong relationships with clients, with excellent communication skills, empathy, and a genuine interest in the success of the client

• Drive for results: identifying opportunities to improve the client experience, anticipate client needs and concerns, and take appropriate action to address them. Focused on achieving tangible outcomes for clients, such as increased customer satisfaction, retention, and growth

• Collaborative mindset: ability to work effectively with cross-functional teams, both internally and externally, to achieve common goals and drive client success

• Flexible & continually learning: able to adapt to changing client needs, market trends, and company goals. Committed to staying up-to-date with industry trends and new technologies to better serve clients

Other important stuff

• Competitive salary, pension, and benefits
• Generous private medical healthcare insurance with dental and vision coverage
• Opportunity to join share option scheme
• Grow in a collaborative, respectful, and empathetic culture
• Employee Wellness Programme
• Summer Time Hours

Job Types: Full-time, Permanent

If you think this could be the right fit for you, apply at: https://app.otta.com/jobs/Q056...