Customer Success Manager vacancy [closed]

KYND is a fast-growing Cyber Risk Management company based in London Bridge with offices in Porto, Portugal and Austin, Texas and is on a mission to help every organisation to see, understand and manage the cyber risks that matter to them.

As a Client Success Manager at KYND, you will play a critical role in achieving our mission of making cyber risks simple to see, understand, and manage for businesses all around the world. By building strong relationships with our clients, identifying growth opportunities, and ensuring exceptional service delivery, you will directly contribute to our company's success and growth. Your work will be essential in helping us achieve our vision of becoming the go-to provider of cyber risk management solutions for businesses worldwide

Core responsibilities:

• Developing a comprehensive understanding of clients' businesses, goals, challenges, and expectations for how KYND's services will help them achieve success

• Establishing and maintaining strong client relationships, ensuring clients have a clear understanding of our services and what to expect throughout their engagement

• Ensuring client satisfaction by proactively addressing issues and concerns

• Deepening your knowledge of KYND's services to confidently communicate benefits to clients

• Facilitating effective communication and collaboration between departments involved in delivering our services

• Identifying and pursuing growth opportunities with clients and internal stakeholders

• Tracking success, engagement, and satisfaction metrics to inform our approach and improve service quality

• Collaborating with internal teams, including sales, marketing, and product development

• Providing training and support to clients to ensure effective product and service use

• Seeking opportunities to improve our processes and ways of working to ensure efficient operation and world-class service delivery

Required:

• Customer-focus: a strong focus on the needs and goals of the client and the ability to build strong relationships with clients, with excellent communication skills, empathy, and a genuine interest in the success of the client

• Drive for results: identifying opportunities to improve the client experience, anticipate client needs and concerns, and take appropriate action to address them. Focused on achieving tangible outcomes for clients, such as increased customer satisfaction, retention, and growth

• Collaborative mindset: ability to work effectively with cross-functional teams, both internally and externally, to achieve common goals and drive client success

• Flexible & continually learning: able to adapt to changing client needs, market trends, and company goals. Committed to staying up-to-date with industry trends and new technologies to better serve clients

Other important stuff

• Competitive salary, pension, and benefits
• Generous private medical healthcare insurance with dental and vision coverage
• Opportunity to join share option scheme
• Grow in a collaborative, respectful, and empathetic culture
• Employee Wellness Programme
• Summer Time Hours

Job Types: Full-time, Permanent

If you think this could be the right fit for you? Apply at https://app.otta.com/jobs/TE95...